PRIVACY STATEMENT

Irvine Housing Association (IHA) and Your Privacy

At IHA, we are committed to protecting your privacy and u se of this website constitutes your understanding of the following important notes.

Use of Personal Information

The personal information we collect from you via this website, primarily through use of our contact form, will be used to provide the service or carry out the transaction you have requested or authorised.

We will not sell, trade or rent your personal information to others, however we do use other companies to provide limited services on our behalf, such as responsive repairs. We will only release limited personal information necessary to deliver the service effectively to these companies.

IHA may disclose personal information if required to do so by law, in an emergency or in good faith and the belief that such action is necessary.

Security of Personal Information

As required by the Data Protection Act 1998, strict security procedures are followed in the storage and disclosure of information, which you have provided, with the purpose of preventing unauthorised access and use of your information. IHA is registered with the Data Protection Register (ref ) and a copy of our code of practice and policy statement is available on request.

Your Consent

In using our web site, you consent to the collection and use of information by both ourselves and our business partners in the ways described above.

Basis of Information provision

All information on this website, including housing details in the "Housing Management" and the "FAQs" section, is provided on an "as is" basis and is meant for guidance purposes only. IHA accepts no responsibility for the accuracy of the images and words on this website and shall not be liable for any losses arising out of your use of the same.

Data Gathering

IHA does not use "cookies" on this website. Cookies are small files, saved by some websites onto your computer, which contain information which you have entered into the website. When you return to the website, it can identify who you are and your own preferences, and act accordingly. This is commonly used on shopping websites, which automatically log you in.

All the details you enter into this website are treated as strictly confidential and IHA does not disclose this information to third parties, other than as stated above.

IHA utilise a standard matrix statistics process that collates anonymous details of people who use this website being used to improve the experience, and gain a better understanding, of the access methods of the website users. This may include browser make and version, screen resolution, the popularity of certain pages, search terms etc.

External Links

The website of IHA will be continuously under development and may provide links to external sites and services that will have their own privacy statements describing their data collection and use practices. We encourage you to review the privacy statements of those sites that you access.

IHA is not responsible for the web content, privacy statements, political views, endorsements, or practices of sites and services controlled by other companies or organisations.

In general, we will ask you when we need information that personally identifies you or allows us to contact you. For example, personal details will be required, as the site develops, when submitting a repairs request form, feedback form, or leaflet request.

The amount of personal information you are required to supply will normally be limited to that which is necessary to supply the service or carry out the transaction you have requested.

Contact Information

Our privacy policy represents the commitment of IHA to ensure that your personal information is safe and secure. If you believe that we have not adhered to this policy, please contact us by email, telephone or write to us at the addresses shown in the ‘Contact Us’ section and we will use all reasonable endeavors to address and remedy the problem.