Report A Repair

How do I report a repair?

Repairs should be reported to your local office. You can do this by telephoning between 9.00am and 5.00pm, Monday to Friday (the Stakeford, Dumfries and Drongan offices are closed for lunch between 12.30pm to 1.30pm) or by visiting personally between these hours or by writing to us.

How long will I wait for my repair?

The Association splits repairs into several categories of urgency. The response time to carry out a repair will largely depend on which category it falls into.

• Emergency Repairs: Fire; gas leak; boiler fumes leak; water mains leak within property (or flat above); no power; burst radiator (not a minor leak); insecure property; broken glass; blocked or broken WC (if only one in property); no heating; door entry failure; community alarm failure; smoke alarm failure; common stair lighting failure; safety related matters.

These will be made within 2 hours. Completion of the repair will be within 6 hours.

• Urgent Repairs: Water leak; part power failure; leaking radiator (not a major leak); no hot water; faulty drainage; common stair lighting failure; major rain penetration through roof; safety related matters.

These will be dealt with within 3 working days.

• Routine Repairs will normally be completed within 20 working days.

• Right to Repair works will be completed in accordance with the timescales within the Scottish Secure Tenants (Right to Repair) Regulations 2002.